Every order to a US address ships free at the standard rate, however much or little is in it.
1. Processing Time and Cut-Off
We pack and dispatch orders within 1 to 3 business days. Business days are Monday to Friday, not counting US public holidays. An order placed after 1:00 PM Eastern Time counts from the next business day. At busy times processing may take longer, and we email you if yours is running behind.
2. Delivery Estimates
Once your order ships, standard delivery takes an estimated 5 to 10 business days. These are estimates, not guaranteed delivery dates, and they are counted from the day your order ships rather than the day you placed it. Weather, carrier delays and other events outside our control can make delivery take longer.
We do not offer an express service at present.
3. Shipping Cost
Standard shipping is free, with no minimum spend and no code to enter. If we ever offer a paid shipping option, its price will be shown at checkout before you pay, and you will only be charged for it if you pick it.
4. Carriers
We send parcels with USPS, UPS, FedEx or DHL, choosing by parcel size and destination, so we cannot promise a particular carrier.
5. Tracking
We email you a tracking number on the day your order ships. The first scan may take 24 to 48 hours to appear. You can follow the parcel on the carrier's website, or use our Track a parcel page to have the details sent again.
6. Where We Ship
We deliver to addresses in the United States only. Checkout does not accept addresses in other countries at present.
7. Getting the Address Right
Please make sure your delivery address is accurate and complete, including the street, any apartment or unit number, city, state and ZIP code. You are responsible for the address being correct. Noticed a mistake? Email us at once. Until the order ships, the address can still be changed.
Parcels sometimes come back to us, either because the address had an error or was missing something, or because nobody accepted delivery. When that happens we email you with two choices: we send it out again and you cover the new postage, or we refund the goods.
8. Lost or Damaged Parcels
No parcel a week after its estimated delivery date? Send us the order number and the tracking number. A parcel that turns up damaged should be reported within 48 hours, with photos. Either way, we file a claim with the carrier (they normally settle in 5 to 10 business days) and you receive a replacement or a full refund.
9. Contact
BIRCH SHOP LTD, trading as Fern Trail Market
Registered office: 3rd Floor Suite, 207 Regent Street, London, W1B 3HH, United Kingdom
Company number 17531695, registered in England and Wales
Email: support@ferntrailmarket.com
Phone: +1 866 402 9907
Hours: Monday – Friday, 9:00 AM – 6:00 PM EST